Which IBM Watson component is primarily focused on assisting with customer inquiries?

Which IBM Watson component is primarily focused on assisting with customer inquiries?

• A. Watson Discovery
• B. Watson Assistant
• C. Watson Data Refinery
• D. Watson Visual Recognition

Answer: (B)

Watson Assistant is designed specifically to help businesses engage with their customers by providing assistance with inquiries. It acts as a conversational agent, utilizing natural language processing to understand user queries and deliver appropriate responses. By integrating intelligent chat capabilities, Watson Assistant can handle a variety of interactions, whether they are simple FAQs or more complex problem-solving scenarios. In contrast, Watson Discovery focuses on extracting insights from large volumes of unstructured data, making it more suited for data analysis rather than direct customer interaction. Watson Data Refinery is aimed at preparing and refining data for analysis, and Watson Visual Recognition specializes in identifying and classifying images, neither of which directly address customer inquiries. This distinction reinforces why Watson Assistant is the primary component for handling customer inquiries effectively.

Watson Assistant is designed specifically to help businesses engage with their customers by providing assistance with inquiries. It acts as a conversational agent, utilizing natural language processing to understand user queries and deliver appropriate responses. By integrating intelligent chat capabilities, Watson Assistant can handle a variety of interactions, whether they are simple FAQs or more complex problem-solving scenarios.

In contrast, Watson Discovery focuses on extracting insights from large volumes of unstructured data, making it more suited for data analysis rather than direct customer interaction. Watson Data Refinery is aimed at preparing and refining data for analysis, and Watson Visual Recognition specializes in identifying and classifying images, neither of which directly address customer inquiries. This distinction reinforces why Watson Assistant is the primary component for handling customer inquiries effectively.