What Watson solution can answer common support questions typically handled by a live agent?

The Watson solution that effectively answers common support questions typically handled by a live agent is Conversation. This service is designed to create engaging dialogues with users by understanding their intents and responding appropriately based on the context of the conversation. By utilizing natural language processing, it can interpret the user's inquiries and provide relevant answers, making it suitable for customer support scenarios.

This intelligent dialogue system allows organizations to automate responses to frequently asked questions, improve user experience, and reduce the need for live agents to handle routine queries. By focusing on user interactions, it can learn from exchanges and become more proficient over time, ultimately enhancing the quality of support offered.

Other options serve different functions. For instance, Language Translator is designed for translating text between languages, Tone Analyzer assesses emotional tones in written text, and Natural Language Classifier categorizes text into predefined categories. While all these solutions utilize natural language processing and contribute to enhancing communication and understanding, they do not specifically create conversational interactions for handling customer support questions in the same way that Conversation does.