What combination of IBM Watson services would best implement the Agent Assist pattern?

The combination of Conversation and Discovery services is indeed the most suitable for implementing the Agent Assist pattern. The Agent Assist pattern focuses on providing real-time support to agents during customer interactions, enhancing their ability to respond quickly and accurately to queries.

The Conversation service is designed to manage interactions by understanding and processing customer inputs effectively, enabling seamless dialogues. This service can interpret user intents and maintain context throughout the conversation, which is crucial for providing agents with relevant information when they need it.

On the other hand, the Discovery service complements Conversation by enabling the retrieval of information from a large volume of unstructured data, such as FAQs, articles, or support documentation. By leveraging Discovery, agents can quickly access pertinent knowledge to assist customers, ensuring that they have the right information at their fingertips during conversations.

Together, these services facilitate a robust framework for real-time assistance, making it easier for agents to fulfill customer needs efficiently, ultimately improving customer satisfaction and operational effectiveness. Thus, the combination of Conversation and Discovery is the most effective approach to implementing the Agent Assist pattern.